Spa Policies

Reservations:

We welcome individual and group reservations. We are by appointment only and all spa use and spa treatments must be pre-booked. There is a £5 charge per person for weekend bookings. Please note that we cannot guarantee availability and do not reserve spaces. To make a booking please contact our spa reception team on 01934 750200.

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Payment:

We require the full payment for all treatments and spa use at the time of booking.

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Cancellation:

All spa days and treatments are non-refundable but can be transferred if 48 hours notice is given. If a gift voucher has been used to secure a booking, the value will be adjusted in accordance with the reservation fee.

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Gift Vouchers:

To purchase a Gift Voucher please call the Spa Team on; 01934 750200. Gift Vouchers cannot be extended past the date stated on the voucher.

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Your Treatment:

Guests are required to complete a medical questionnaire, so please arrive at least 15 minutes prior to your treatment. Skin patch testing 24 hours prior to a treatment may be required and is advisable for sensitive and reactive skins.

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The Treatment time listed includes time for a Consultation with your therapist, aftercare advice and relaxation time.

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Please note that as a courtesy to all of our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and no discount or refund will be given. Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced.

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Medical Conditions:

Some medical conditions prohibit us from providing treatments or may require the treatment to be adapted. If you are in any doubt or would like to discuss, please contact us prior to your visit.

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A full consultation will be held with your therapist prior to your treatment in which all medical conditions will be discussed, if this highlights any medical conditions, medications, injuries or special requirements that were not discussed at the time of booking, this could possibly lead to the treatment having to be amended or cancelled.

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Age Restrictions:

The Spa is available to guests aged 16 years and over.

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Pregnancy:

All body and facial therapies are contraindicated during the first trimester of pregnancy. Some of our spa facilities are unsuitable during pregnancy, if you are in any doubt or would like to discuss, please contact us prior to your visit.

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Food & Drink:

No food or drinks are allowed to be brought in and consumed on the premises. You are welcome to purchase food and drinks within the Spa.

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Spa Ambience: 

The Spa is a place of tranquillity and relaxation, we politely request that the ambience of the spa is respected whilst using the facilities, with this in mind we request that all mobile phones must be switched of and are not permitted to be used in the spa.

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Clothing & Jewellery:

Bathing costumes must be worn in the Relaxation Areas, Hot Rock Sauna, Outdoor Hot Tubs and Hydrotherapy Pool.

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Please remove any Jewellery before entering the spa facilities. 

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Rookery Manor Spa accepts no Liability and cannot be held Responsible for Lost or Damaged items.